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Water & Wastewater

Welcome to the City of Newark, Division of Water and Wastewater
The Mission of the Division of Water and Wastewater is to provide essential services that protect the public health, preserve the environment, and support sustainable growth of the community..


The Division of Water serves more than 47,000 customers with over 18,300 connections.  We are committed to delivering the safest and finest quality drinking water to your tap every day.  We are also responsible for the maintenance of the City’s water distribution system, including roughly 190 miles of water main, hundreds of valves and fire hydrants as well as thousands of water meters.

The Division of Wastewater is responsible for treating and returning environmentally clean, safe water back to the Licking River.  Additionally, the Division is responsible for maintaining the collection system, which consists of approximately 238 miles of sanitary and combined sewers, 24 lift stations and over 5000 manhole structures.  The Division is also responsible for monitoring discharges into the system from industrial and commercial users for compliance with federal regulations as well as local ordinances.

24 Hour Emergency Contact:
(740) 349-6765

Water Office: Monday - Friday 8AM to 4:30PM

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DUE TO THE GOVERNORS “STAY HOME” ORDER:

The City of Newark, Division of Water and Wastewater is encouraging all citizens to stay home. In light of the Governor’s Order we will be closing our walk up payment window for services.  Customers have the option to pay on-line, mail the their payment, or simply drop the pay in the night drop (but again the order to “STAY HOME”).  We are not shutting water off for non-payment at this time, so for the next two weeks, timely payments are not critical.  We are encouraging customers to keep their accounts current and to pay via one of our other options. 

With that said, if you need service changed, have an issue with water service, or have a water emergency we are continuing our call center on a limited basis.  Emergency calls will be answered and responded to in a timely fashion.  Please call (740) 670-7940 during the hours of 8:00 am to 4:30 pm for questions and emergencies.  If our representative is busy they will respond to your voice mails within 24 hours.  Certain requirements to get service on will be lessened to ensure everyone has water.  For Emergencies after 4:30 PM, please call our Emergency number (740) 349-6765.  We still have personnel available to take care of problems and to make sure you have water service.  

These actions are being taken not only for the safety of our employees, but for customers safety as well.
Phone numbers and directions are also posted at the window.


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740-670-7940

Water Plant: Monday - Friday after 4:30PM and weekends   

740-349-6765

 

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City of Newark Division of Water Administration

Have you ever wondered what the charges on your monthly bill are for?  Your bill pays for a variety of different things.  This video describes what your bill pays for.

 

 

 

View the 2018 Water Quality Report here