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2020-03-23
Water Department COVID-19 Response
Closing Walk-Up Payment Window

DUE TO THE GOVERNORS “STAY HOME” ORDER:

The City of Newark, Division of Water and Wastewater is encouraging all citizens to stay home.  In light of the Governor’s Order we will be closing our walk-up payment window for services.  Customers have the option to pay on-line, mail the their payment, or simply drop the pay in the night drop (but again the order to “STAY HOME”). We are not shutting water off for non-payment at this time so for the next two weeks timely payments are not critical.  We are encouraging customers to keep their accounts current and to pay via one of our other options. 

With that said, if you need service changed, have an issue with water service, or have a water emergency, we are continuing our call center on a limited basis.  Emergency calls will be answered and responded to in a timely fashion.  Please call (740) 670-7940 during the hours of 8:00 am to 4:30 pm for questions and emergencies.  If our representative is busy they will respond to your voice mails within 24 hours.  Certain requirements to get service on will be lessened to ensure everyone has water.  For Emergencies after 4:30 PM, please call our Emergency number (740) 349-6765.  We still have personnel available to take care of problems and to make sure you have water service.   

These actions are being taken not only for the safety of our employees, but for customers safety as well.
Phone numbers and directions are also posted at the window.

 



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